WhatsApp Community Guidelines

Free From Families is proud to provide a welcoming, supportive and inclusive community for families living with allergies, asthma and eczema. To help keep our community a safe and positive space, we ask everyone who joins to follow a few simple guidelines.​

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• Be kind and respectful. We all have different experiences, opinions and ways of managing our families’ needs.

• Respect the privacy of others. Please do not share screenshots, messages, photographs or personal information from the community outside of the group without permission.

• Remember that our community provides peer support. Experiences and advice shared by members should never replace professional medical advice.

• Please do not recommend changes to medication, treatment plans or prescribed medical care.

• Advertising, selling and promotion are not permitted without prior agreement from Free From Families.

• Discrimination, bullying, abusive behaviour or inappropriate content will not be tolerated.

• Free From Families reserves the right to remove members where necessary to protect the safety and wellbeing of the community.

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Safeguarding is everyone’s responsibility. If you see or hear anything within our community that causes you concern, please report it to our Safeguarding Lead, Clare Hussain, or our charity founder, Katie Aspinall. All concerns will be taken seriously and handled appropriately.​

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Most importantly, we want this to be a place where families feel comfortable asking questions, sharing the difficult days, celebrating the wins and connecting with people who understand. Thank you for helping us keep our community a kind and supportive space.